Shipping

Shipping costs are determined by shipping destination and shipping origin.

To determine if the item(s) you wish to order are in stock and qualify for Free Regular (Best Way Ground) Shipping, please call 1-800-663-0096.

Replacement parts and the PowerHalt line of Air Shut-Off Valves are excluded from all Free Regular (Best Way Ground) Shipping options.

In Stock Items Shipping from our Western Canada Warehouse

  • Free Regular (Best Way Ground) Shipping is available on orders of over $200 USD / $250 CAD (not including taxes) to the delivery addresses located within the provinces of British Columbia and Alberta.

In Stock Items Shipping from our Central Canada Warehouse

  • Free Regular (Best Way Ground) Shipping is available on orders of over $200 USD / $250 CAD (not including taxes) to the delivery addresses located within the provinces of Ontario and Quebec.

In Stock Items Shipping from our Western USA Warehouse

  • Free Regular (Best Way Ground) Shipping is available on orders of over $200 USD (not including taxes) to the delivery addresses located within the states of Washington and Oregon.

For all other Province/Territories/States, Free Regular (Best Way Ground) Shipping is available on orders of 8 kits or more. For clarity, a single kit is counted as 1 air spring kit containing 2 air springs, 1 air compressor, 1 air tank, 1 air horn, 1 leveling kit containing 2 leveling pucks, 1 exhaust brake, 1 oil filter relocation kit, 1 spring kit, a pair of tie rod sleeves, 1 PH+ Electronic Shut-off Valve, or 1 max flow elbow as described on our website. Replacement parts and the PowerHalt line of Air Shut-off Valves are excluded from this offer.

Customers have the option of ordering from any warehouse and can choose to wait for items to qualify for Free Regular (Best Way Ground) Shipping or opt to pay for shipping on items in stock at another warehouse, which may shorten delivery time.

The cost that would have been charged for pre-paid ground shipping cannot be deducted from other shipping options in attempts to obtain faster shipping methods at discounted rate.

Approximate delivery time is 2-10 business days.

Delivery times are estimated and cannot be guaranteed. Pacbrake is not responsible for any delay in receipt of product due to weather, natural disaster, mechanical malfunction, labor dispute, or, any other situation the freight company encounters. Inspect shipping container and product upon receipt and advise freight company of any damage concerns immediately.

Returns

For Dealers and Distributors with approved Pacbrake Accounts in good standing.

10% of the previous year’s purchases may be returned annually and a credit will be applied to the customer’s account with the following conditions.

  • Parts must be on the previous year’s price list. No obsolete parts are allowed for return.
  • Parts must be in new and resalable condition. Repackaging and updating costs will be deducted from the credit over and above any restocking fees or parts will be returned freight collect at the customer’s request.
  • Parts requested for return must be submitted in writing and a Return Goods Authorization number will be issued within 7 days of receipt.
  • Returns must be received by Pacbrake within 30 days of the RGA# being issued
  • A 15% restocking fee will apply to returns without an offsetting order of equal or greater value

For Consumers and those without an approved Pacbrake Account.

  • Returns are accepted on items purchased directly from Pacbrake (not on re-distributed products) within 30 days of purchase.
  • Parts must be on the current and most up to date price list. No obsolete or superseded parts are allowed for return.
  • Parts must be in new and resalable condition and must be in their original, unopened packaging.
  • Parts requested for return must be submitted in writing and a Return Goods Authorization (RGA) number will be issued within 7 days of receipt.
  • All Returns must have RGA#.
  • Parts that have been installed or attempted to be installed cannot be returned.
  • Returns must be received by Pacbrake within 30 days of the RGA# being issued.
  • Pacbrake does not pay return freight; in the case products is returned freight collect, the freight charge will be deducted from the return amount.
  • Original invoice (proof of purchase) must be provided for goods returning. There may be a charge for Pacbrake to search for original invoices.
  • Open packaged items or those not in their original packaging will be charged a 15% restocking fee along with price of parts missing.